Taking education beyond the four walls of a classroom is a core tenet of University of Maryland Global Campus’ (UMGC) mission. Through a combination of online, hybrid, and in-person education at 170 classrooms and learning centers around the world, UMGC enables working professionals, active-duty military members, and other nontraditional students to learn from anywhere.

At the onset of the COVID-19 pandemic, UMGC Europe’s on-base learning centers closed and administrative staff members began working remotely. Students transitioned relatively seamlessly to continuing classes online from home, but staff had to rethink how to deliver on-site services like advising and registration support, especially to a global student body.

Here’s how Zoom Phone, Zoom Meetings, and Zoom Video Webinars enabled UMGC’s Europe division to improve communication across countries and find new ways to meet students’ needs.